Which Of The Following Are The Roles And Responsibilities Of Frontline Managers? (Select All That Apply.)

The correct answer of this multiple choice question (mcq) is A and D, as it is the responsibility of the front-line manager to implement the plans he developed with middle-line manager. Firstly, top management make strategic plans which the middle manager is used to implement in specific business units i.e., implement at bottom level of the organization by developing specific plans with lower-level manager. In this way, the plan developed at top level is implemented at middle and bottom level. A lower -level manager also supervises the operations of the organization. For example, he has to oversee the activities of workers doing specific tasks in fields during daily working hours, working performance of each employee working under his management, etc. As a lower-level manager better knows the working environment during daily working hours, so he is in a position to better manage the working of his team members and give them direction and guidance if they need some help. He can satisfy customers by answering their questions effectively and to the point. If customers have complaints regarding the service of the organization, then he should respond to them and solve their problems as soon as possible in order to satisfy and retain customers. During working hours, problems related to operations arise such as delivery of goods and services are required to send these to customers on time, time schedule for staff and workers, room replacement of employees, attendance and performance measurement of team members, training of new employees, etc.

The option (B) is related with the role and responsibility of top manager as he has to establish the connection of the organization with the outside world.

The option (C) is related with the responsibility of middle-line manager as he has to break down the strategic goals and plans into more specific business units.