Contracting With Another Company, Usually In A Low-Cost Country Abroad, To Have It Perform A Work Activity The Organization Previously Performed Itself Is Known As
Definition Of Outsourcing With Its Advantages (Merits) And Disadvantages (Demerits) In Management
Why An Organization Need Outsourcing?
Simply, the organization wants to focus on its core competencies, which are
unique specific skills, knowledge, experiences, expertise, quality, etc.,
which give it an advantage over its competitors, rather than utilizing
resources on specific internal processes, operations, customer services, IT
system, etc., the company can use that time in creating something new. So, it mainly
focuses on its core competencies to improve efficiency of resources to achieve
set goals.
By developing new unique product or service, the organization gain
competitive edge which helps it to achieve organizational objectives and goals.
Advantages of Outsourcing
1. Minimization Of Internal Costs
A company can minimize its cost of operations, internal processes, etc., and
increase efficiency as third-part operates specific their business operations,
take control of internal processes, providing customer care service, manage IT
technology and computer system with lower costs, especially in developing
countries. The company does not need to select, recruit and hire new employees,
train them as these are outsourced to another company and the company does not
need to use its Human Resources (HR) and Financial Resources on such activities
and avoid increasing costs and saves time. Ultimately, the company can gain
competitive advantage over its competitors by utilizing more resources in
creating new things or improve the quality of existing products or services.
2. Hiring Skillful Third-Party Service Providers
The company hires highly skillful third-party service providers who have
specialized skill, knowledge, talent and expertise to perform these specific
activities and the company saves its time in performing such activities by
itself. So, the company has external skillful and expertise individuals or
third-part service providers globally which increase the performance of the
organization efficiently and effectively.
Disadvantages of Outsourcing
1. Dissatisfactions of Workforce
It discourages already established workforce of the organization who
performed well in the organization. Also new skillful and talented employees to
operate business operation professionally are not willing to get job in such
organization due to lack of job security i.e., they can be eliminated from working
any time.
2. Less Control Over Operations
A company loses its control over its business operations. It just evaluates
the processes but not able to manage during operations which can be frustrated
for management of the company not to handle during the process as it has to
totally relies on external service providing company.
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