Which Of The Following Is Not A Step In The Decision-Making Process?

Which Of The Following Is Not A Step In The Decision-Making Process? a. Solving the identified problem b. Implementing and evaluating the solution c. Identifying the problem or opportunity d. Selecting an alternative e. Generating alternatives

Answer of MCQ | 6 Steps In Decision-Making Process (DMP)

The correct option of this multiple choice question is (a), as in decision-making process, the first step or phase is to identify and diagnose the problem and not to solve it initially i.e., not just after its identification because the manager needs a deep analysis of root causes of a problem. He needs to follow thorough steps to solve a problem and if he is in hurry, then he may fail to get the desired results or he may be completely failed as may be there are alternative solutions and from these alternatives, one solution is the best to choose and implement to get desired end goals.

You May Also Be Interested In Barriers To Effective Decision Making By A Manager In An Organization

Actually, there are 6 steps in decision-making process which are explained below:

1. Identify And Diagnose The Problem

This is the first step which is arguably the most important as it sets a base for the manager to work on. If he identifies wrong choice i.e., the main root causes of the problem, all the efforts will be put in the wrong direction and time will be wasted. So, he must give more focus about this point at the start of this process.

The manager must accept and recognize that there is a problem (or opportunity to get) which must be solved to achieve desired results.

For example, after deep analysis, the manager come to know that “Decrease In Sales During The Month” is a problem and possible causes are decrease in quality, expensive delivery of products and poor customer support.

2. Generate Alternative Solutions

In this phase, the manager should create alternative solutions to address the problem. For example, to overcome the problem of “decrease in sales during the month”, he may choose solutions such as:

(i) improving quality by purchasing latest equipment, hiring skilled staff.

(ii) making free delivery service.

 (iii) effective customer care representatives are appointed to satisfy customers.

3. Evaluate Alternatives

In this stage, the manager should evaluate the alternatives solutions in order to find out the best solution to solve the problem. For this, he may predict what possible results will get if these alternative solutions are applied. In our example, the best solution is to increase the quality of products and service at optimum level, which helps in satisfying customers and it shows quality work of staff, including customer care representative, which also helps in improving relationship with customers.

4. Making The Choice

In this phase, the manager selects the best solution after evaluation. In our example, the best solution is to increase the quality of products and services.

5. Implementing The Decision

In this step, the manager is in a position to implement the decision i.e., implementing his best selected course of action to apply the solution and address the problem or grab the opportunity.

Merely, making a decision is not enough but to implement it is also important. It takes some time to implement the decision and to see the results of this decision, so a manager should wait patiently to take its effects.

6. Evaluating The Decision

If the decision of the manager works well, then the manager should continue this working decision and from time to time update it, if required, otherwise, start the decision-making process again if it is not helped in getting the desired result. In our example, we assume that our decision works well at the end and by implementing it, sales is increased by 70%. Customer service is also improved and the company also started free delivery service to satisfy customers. So, the management should continue this decision to achieve organizational objectives & goals.

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