Communication That Is NOT Defined By The Organization's Structural Hierarchy Is Called _____.

Communication That Is NOT Defined By The Organization's Structural Hierarchy Is Called _____. a. lateral b. diagonal c. informal d. formal
The correct answer of this multiple choice question (mcq) is (c), as the Informal Communication (IC) takes place outside the limit of hierarchy / levels of management. For example, after breaks, the employees interact with each other, share ideas, talking about job-related issues and work experiences, etc., for friendship, social needs and coordination.

Informal communication is otherwise known as grapevine communication as the information flows through unstructured, unofficial and unorganized organizational communication network which may be unreliable due to rumors and personal biasness.

Characteristics of Informal Communication

(i) Unofficial and unstructured way of communication among employees of the organization.

(ii) Fast and efficient spread of information within the organization

(iii) Unreliable communication network which may spread information based on rumors

(iv) Not accountability on the organization for such flowing of information as it is not spread through official and formal structured networks for which the organization is responsible. It may be spread through someone’s personal opinions and emotions.

Informal Communication Advantages And Disadvantages

Advantages Of IC

1. Quick And Speedy

The information flows quickly and speedy from one person to another person this channel of communication network in an organization as there is no formal structured to be followed to spread and share the messages with audience.

2. Flexibility

As there are no strict rules and procedures to be followed, so one feels comfortable in sharing information with their colleagues.

3. Increase In Performance

As the employees share ideas, work experiences, etc., with each other, they learn more. When they are motivated and encouraged from senior employees after listening appreciation words, they show their full commitment in doing their work tasks which ultimately increases their performances to achieve common goals.

4. Fulfil Social Needs

Employees need social relations where they need to express their feeling & emotions related to jobs, work experiences, salary packages, daily work activities, issues during job tasks, etc., to satisfy themselves in carrying out their career life.

5. Facilitation of Coordination

When employees share important ideas & knowledge to improve working performance, then they are encouraged and motivated to build strong coordination between each other which is also helpful for the organization to achieve its desired outcomes efficiently and effectively

Disadvantages Of IC

1. Unstructured And Unreliable

This communication network is unstructured i.e., information flows without following proper direction and guidelines. It is also not reliable as information is spread through unofficial organizational network without proper verification of the subject matter. The information may be spread just on the basis of rumors or biasness or there is a hidden agenda behind it, which creates conflicts among employees and may lead to dispute among them.

2. No One Try To Take Responsibility

As under this network, there is no proper way of spreading the information within the organization, so everyone avoids to take the responsibility of the information shared based on rumors, hidden agendas or personal opinions. So, ethical and moral grounds should not be crossed and everyone acts within his limits to control rumors, which is not confirmed and verified, in the organization.

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