Ethical Communication Includes All Relevant Information, Is True In Every Sense, And Is Not Deceptive In Any Way. Which Of The Following Are Examples Of Unethical Communication? (Choose All Correct Answers.)

Ethical Communication Includes All Relevant Information, Is True In Every Sense, And Is Not Deceptive In Any Way. Which Of The Following Are Examples Of Unethical Communication? (Choose All Correct Answers.) (a) Plagiarizing (b) Asking friends to give your business positive online reviews (c) Omitting non-essential information (d) Distorting visuals
Communication Issues In An Organization Faced By Managers

There are five types of communication problems faced by managers in on organization. Unethical Communication (UC) is one of them.

1. Unethical Communication

The correct options of this multiple choice question are (a), (b) and (d), as in plagiarizing someone presents the information in such a manner as it belongs to his own words or work create by others. This is an ethical way of communication in an organization which is faced by a manager to control it. For example, use other words in his speech to show these are his own words.

In distorting visuals, the person presents the false explanation of true story. For example, showing the visuals, that the company increase the salaries of employees but, in fact, the real visual is not such the image.

The option (b) “asking friends to give your business positive online reviews” is considered unethical as they give bias opinions and hide negative information such as weaknesses of the company. So, they should be asked to give honest and true reviews online rather than just asking friends to give positive reviews.

A manager must provide all relevant information, which is true and includes essential elements, and not to present the information in a deceptive and misleading way. He must be responsible of his choice of communication and the effects of these selected choices of communication.

2. Managing Communication In A Digital Connected World

In digital connected world, the challenges for managers are to protect the organization from legal & security issues due to the stealing of sensitive &, confidential data, spam email, misuses of company’s email account, etc.

In the digital connected world, there is also a problem of lack of personal interaction. The physical face-to-face communication is more effective and can influence the persons to understand the business messages than face-to-face live chatting, video conferences, etc., where there is a more chance of lack of interest, attraction and satisfaction than a physical face-to-face discussion. So, a manager should always try physical face-to-face interaction when it is much needed and possible otherwise use instant messages facilities, video chatting, etc., where close connections can be made among employees of the organizational department.

3. Managing The Organization Knowledge’s Resources

The manager needs to provide knowledge of organizational resources used in the production or to sell to customers or utilized in the business in order to help employees to perform job tasks efficiently and effectively to achieve organization objectives & goals. Such knowledge can be shared on online databases of the official website. Specific instructions through notice boards can be provided to employees during working hours.

4. Managing Communication With Customers

The manager must manage communication with customers as connected customers are useful for the effective working of the business. What types of communication and when it takes does matter in business world. For example, quick reply and describing the valid reasons of increase in the price of product can satisfy customers.

5. Getting Employees Inputs

If the employees provide feasible suggestions about production process, then these suggestions should be implemented after being reviewed. The acceptance of suggestion should also be communicated with employees in order to encourage them to continue to take part in suggestion process in future also in future to improve organizational works.

The option (c) is considered as ethical communication as omitting non-essential information is not required in EC.

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